Shipping, reprints & returns

Production time

• Standard: printed and shipped within 3–5 business days at the normal price.
• Rush (+25% of the order subtotal): orders placed by 11 AM ET on a weekday ship the same day. Rush orders placed after the cutoff, on a weekend or on a major US holiday ship the next business day. Same-day ID cards.

Shipping

You choose the shipping service at checkout, priced live for your address and order size:

• UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air Saver and Next Day Air
• USPS Ground Advantage, Priority Mail and Priority Mail Express

Transit time depends on the service and the destination; UPS Ground typically takes 5–7 business days. We email your tracking number when your order ships. We ship within the United States.

Misprinted or damaged cards: we reprint them

If your cards arrive misprinted (for example, a print defect or cards that don't match the design you approved) or damaged in transit, we'll reprint them at no cost.

• Tell us within 2 days of delivery.
• Include your order number and a photo of the problem.
• Contact us and we'll take it from there.

Mistakes in the design or data you submit

We print exactly what you design and approve, including every name, photo and number in a roster spreadsheet. Cards printed with a typo, a wrong photo, a low-resolution image or other content you submitted aren't eligible for a refund or a free reprint. Contact us and we may be able to offer a discount code toward a corrected order.

Changes and cancellations

Orders are sent to our printers automatically as soon as they're placed, so we can't change or cancel an order once it's submitted. Please check every card in the preview before you order. Not sure how a design will print? There's no minimum, so you can order a single card first.